Work

Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of e-Education e-Business e-Management and e-Learning

DOI: 10.7763/ijeeee.2011.v1.29

Author: Nor Azila

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2332634644

FWCI: 5.297

Cites: 31

Cited by: 35

Related to: 10