Work

Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2015.1077185

Authors: Zhenpeng Luo, Hailin Qu

Institutions: Beijing Union University, Oklahoma State University, Sun Yat-sen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2332814919

FWCI: 12.31

Cites: 55

Cited by: 42

Related to: 10