Work

Customer attribution of service failure and its impact in social commerce environment

Year: 2014

Type: article

Study design: Observational Study

Source: International Journal of Electronic Customer Relationship Management

DOI: 10.1504/ijecrm.2014.066890

Authors: Yaeeun Kim, Younghoon Chang, Siew Fan Wong, Myeong Cheol Park

Institutions: Temple University, Sunway University, Korea Advanced Institute of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Ministry of Science, ICT and Future Planning

OpenAlex ID: W2333437477

FWCI: 2.933

Cites: 56

Cited by: 24

Related to: 10