Year: 2011
Type: article
Study design: Observational Study
Abstract: This research, conducted in the context of computer professionals, examines the effects of perceived workload on three work outcomesnamely, work exhaustion, job satisfaction, and turnover intention.Data collected from a questionnaire survey was used to test the relationships proposed in this research.The results showed that (a) perceived workload was positively related to work exhaustion, job satisfaction and turnover intention, (b) work exhaustion was negatively related to job satisfaction, and (c) job satisfaction was negatively related to turnover intention.The contribution of this research is that it shows how workload affects turnover intention, depending partly on the mediating effects of job satisfaction.The paper discusses the implications of the results for research and practice.
Author: Patrick Chang Boon Lee
Institution: University of Macau
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W1485720991