Work

Exploring the role of leadership style on the service quality-customer satisfaction link

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-01-2015-0006

Authors: Angelos Pantouvakis, Christos Patsiouras

Institution: University of Piraeus

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2335929533

FWCI: 5.832

Cites: 65

Cited by: 21

Related to: 10