Year: 2016
Type: article
Abstract: The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies’ logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interviews with e-commerce services providers, we provide a plethora of good and best practices useful for managers in the rapidly developing and highly competitive e-commerce business.
Authors: Barbara Ocicka, Marta Raźniewska
Institution: University of Łódź
Language: English
Subfield: Business and International Management
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $460
OpenAlex ID: W2340433171