Year: 2009
Type: article
Study design: Observational Study
Abstract: The purpose of the current study was to examine the effects of different forms of emotional demands-abilities (ED-A) fit on work-related outcomes.The current study contributes to the literature by investigating these outcomes using an indirect approach to measure ED-A fit (i.e., emotional job demands and emotional abilities are assessed separately), permitting the examination of the effects of different forms of misfit (i.e., too many demands, too few demands) on outcomes.Additionally, the current study explored a broader set of outcomes from emotional labor theory as well as explored the dimensionality of ED-A fit.The findings from this study suggest that ED-A fit is composed of four dimensions -integrative, differentiating, emotional masking, and regulation demands and abilities.This study also found that each of these dimensions predicted outcomes differently and that nonlinear relationships between emotional demands and abilities were found for the integrative dimension of ED-A fit in relating to felt inauthenticity and for the differentiating dimension of ED-A fit in relating to felt inauthenticity, physical symptoms, and job performance.These nonlinear relationships provide a more complete depiction of how different forms of emotional fit and misfit relate to outcomes.iv DEDICATION I dedicate this thesis in memory of Mary K. Wolowicz.Her life
Author: Cecily Jean Becker
Institution: University of Akron
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2343158813