Work

Bank employees’ internal and external perspectives on e-service quality, satisfaction and loyalty

Year: 2016

Type: article

Study design: Observational Study

Source: Electronic Markets

DOI: 10.1007/s12525-016-0221-6

Authors: Gjoko Stamenkov, Zamir Dika

Institution: South East European University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: University of Pittsburgh

OpenAlex ID: W2345101533

FWCI: 3.888

Cites: 130

Cited by: 20

Related to: 10