Work

Critical processes of knowledge management: An approach toward the creation of customer value

Year: 2016

Type: article

Abstract: The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers.

Source: European Research on Management and Business Economics

DOI: 10.1016/j.iedeen.2016.03.001

Authors: Ignacio Cepeda-Carrion, Silvia Martelo-Landroguez, Antonio L. Leal-Rodríguez, Antonio Leal-Millán

Institutions: Universidad de Sevilla, Universidad Loyola Andalucía

Language: English

Topic: Innovation and Knowledge Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $1,350

OpenAlex ID: W2345296755

FWCI: 30.39

Cites: 70

Cited by: 110

Related to: 10