Work

The Moderating Role of Severity of Service Failure in the Relationship among Regret/Disappointment, Dissatisfaction, and Behavioral Intention

Year: 2016

Type: article

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2016.1169470

Authors: Sun-Bai Cho, Yoon Jung Jang, Woo Gon Kim

Institutions: Cheongju University, Yonsei University, Florida State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2345770179

FWCI: 1.296

Cites: 42

Cited by: 45

Related to: 10