Work

Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit

Year: 2016

Type: article

Study design: Observational Study

Source: Research in Transportation Economics

DOI: 10.1016/j.retrec.2016.04.001

Authors: Dea van Lierop, Ahmed El-Geneidy

Institution: McGill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: green

Funder: Social Sciences and Humanities Research Council of Canada

OpenAlex ID: W2345874048

FWCI: 25.27

Cites: 50

Cited by: 274

Related to: 10