Year: 2015
Type: article
Study design: Observational Study
Abstract: ABSTRAK Penelitian-penelitian berkaitan dengan kompetensi menunjukkan bahawa permasalahan kompetensi dikaitkan dengan persoalan takrifan, pendekatan, perbezaan hasil kajian dan model. Isu berkaitan dengan kompetensi terutama dalam kalangan penjawat awam turut mendapat perhatian pengkaji kerana kompetensi mempunyai berbagai implikasi terhadap organisasi, namun kajian terhadap isu ini di negara-negara bukan barat kurang dilakukan. Ini kerana kecenderungan negara-negara berkenaan meminjam dan mengaplikasi model dari barat tanpa mengambil kira nilai-nilai tempatan. Sehubungan itu, artikel ini memperkatakan tentang perkaitan antara kompetensi komunikasi dari segi komunikasi antara budaya, komunikasi interpersonal dan komunikasi berdasarkan konteks dengan kepuasan komunikasi dalam kalangan penjawat-penjawat awam di Malaysia. Kaedah yang digunakan dalam kajian ini ialah tinjauan keratan rentas di dua buah organisasi beruniform. Data dikumpulkan melalui pengedaran soal selidik dan dianalisis menggunakan analisis statistik diskriptif, korelasi dan analisis regrasi pelbagai. Hasil kajian menunjukkan terdapat hubungan yang signifikan antara kompetensi komunikasi antara budaya, kompetensi komunikasi interpersonal, kompetensi komunikasi berdasarkan konteks dengan kepuasan komunikasi. Analisis turut mengenal pasti dimensi-dimensi dalam setiap pengukuran kompetensi komunikasi yang meramal kepuasan komunikasi. Implikasi dan cadangan kajian akan datang turut dibincangkan. Kata kunci: Kompetensi komunikasi; komunikasi antara budaya; komunikasi interpersonal; kepuasan komunikasi ABSTRACT Studies related to competence show that the problems associated with competence revolve around issues of definitions, approaches, different research results and models of competence. Issues of communication competence, especially among civil servants have also received research attention because competence has various implications for organizations. However, available studies on the issue from a non-western country are less common. This is attributable to the tendency of researchers from non-western countries to borrow and apply the western model irrespective of local values. Therefore, this article deals with the relationship between communication competence, intercultural communication, interpersonal communication and communication based on the context of communication satisfaction among civil servants in Malaysia. The method used in this study is cross-sectional survey carried out in two uniformed organizations. Data collection for the study was through questionnaire and was analyzed using descriptive statistics, correlation and multiple regression analysis. The results showed a significant relationship between intercultural communication competences, interpersonal communication competence, communication competence based on the context of communication satisfaction. The analysis also identified dimensions in every measurement of competencies that predict communication satisfaction. Implications and suggestions for future research were also discussed. Keywords: Communication competence; intercultural communication; interpersonal communication; communication satisfaction
Source: Jurnal Pengurusan
Author: Che Su Mustaffa
Institution: Universiti Utara Malaysia
Language: Indonesian
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W2240728528