Work

Relationship between service quality and customer equity in traditional markets

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2016.04.007

Authors: Huanzhang Wang, Kyung Hoon Kim, Eunju Ko, Honglei Liu

Institutions: Changwon National University, Yonsei University, Dalian University of Foreign Languages

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Research Foundation of Korea

OpenAlex ID: W2380334158

FWCI: 13.61

Cites: 66

Cited by: 55

Related to: 10