E-commerce web sites trust factors: an empirical approach
Year: 2013
Type: article
Abstract: E-commerce web sites are attractive targets for web attackers. The wide media coverage about many successful attacks against many web sites makes e-customers more reluctant toward conducting online transactions via the web. The critical point in this situation is how to help e-customers decide whether a certain e-commerce web site is trusted or not and persuade them to proceed with their online transactions. Therefore, the major question that can be addressed is: what are the trust factors of e-commerce web sites in the eyes of e-customers? In this domain, the answer is not successfully addressed. Thus, this is considered as an important gap which should be filled. In response, this paper presents a novel approach which illustrates an empirical study that successfully identified the key factors for trusted e-commerce web sites.
Author: R. M. Al-Dwairi
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W2389772431