Improving Patient Transportation Performance by Developing and Implementing a Generic Simulation Model
Year: 2015
Type: dissertation
Abstract: Patient transportation is a department in hospitals responsible for transporting patients or items from one point of a hospital to another. Without proper coordination of this department, patient flow and hospitals functions are impacted. With the end goal of improving portering efficiency, this thesis has two main objectives: the first is to develop a generic portering simulation model; the second is to test the model's generality by using it as a decision support tool to improve porter performance at North York General Hospital and Juravinski Hospital and Cancer Centre. Once the simulation models were validated, improvement scenarios were tested. These scenarios were developed in collaboration with the hospitals involved. The result of this scenario testing yielded an improvement in key performance indicators including: dispatch time, turnaround time and percentage of tasks completed within the target time. This evidence-based research will be used to support future portering improvements.
Source: TSpace (University of Toronto)
Author: Carly Henshaw
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2397172704