Work

Applying Importance-performance Analysis to Evaluate Logistics Service Quality for Online Shopping among Retailing Delivery.

Year: 2009

Type: article

Source: Int. J. Electron. Bus. Manag.

Authors: Yu-Kai Huang, Yi‐Wei Kuo, Shiwei Xu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2399021787

FWCI: 2.364

Cites: 19

Cited by: 45

Related to: 10