Work

The Chinese way of response to hospitality service failure: The effects of face and guanxi

Year: 2016

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2016.05.002

Authors: Mimi Li, Shangzhi (Charles) Qiu, Zhaoping Liu

Institutions: Hong Kong Polytechnic University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

Funder: Hong Kong Polytechnic University

Award: G8338797490

OpenAlex ID: W2413438024

FWCI: 13.61

Cites: 63

Cited by: 74

Related to: 10