Work

An Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior

Year: 1979

Type: article

Source: ACR North American Advances

Authors: Claes Fornell, Robert A. Westbrook

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2419228115

FWCI: 0.912

Cites:

Cited by: 91

Related to: 10