The deployment of knowledge sharing mechanisms in service MNCs : the impact of industry and culture
Year: 2013
Type: dissertation
Abstract: The purpose of this thesis is to study the mechanisms used by service MNCs to promote\nknowledge sharing (KS). More specifically, this thesis studies the impact of industry and\nculture on social capital (SC) and the role of SC in KS. The objective is to identify the most\neffective knowledge governance mechanisms to promote knowledge sharing in the banking\nand consulting industries.\nOur research model consists of Knowledge Governance Approach (KGA) and SC which we\nuse to analyze knowledge sharing mechanisms in the banking and consulting industries.\nFurthermore, we study the impact of industry and culture on KS by interviewing DNB,\nBES, Millennium bcp, IBM and Accenture in Norway and Portugal. Based on the\ninterviews we develop a comparative analysis between the banking and consulting\ncompanies in two cultural contexts.\nBased on our empirical research, the findings suggest that industry determines KS in service\nMNCs more than culture. The banking industry uses primarily hierarchical mechanisms to\npromote KS across their operations while the consulting industry favors social mechanisms\ndue to their network organization structure. The market-based incentives are not widely\nadopted in the sole promotion of KS.
Authors: Tanja Seppänen, Christine Dalen
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2466459287