Work

Building Customer-centric Organizations: Shaping Factors and Barriers

Year: 2016

Type: article

Source: Journal of Creating Value

DOI: 10.1177/2394964316647822

Authors: Carmen van den Hemel, Martijn F. Rademakers

Institution: University of Amsterdam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2467260014

FWCI: 3.24

Cites: 26

Cited by: 41

Related to: 10