Work

Relationship Quality and Its Causal Link to Service Value, Satisfaction, and Word-of-Mouth

Year: 2016

Type: article

Study design: Observational Study

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2016.1184541

Author: Younghan Lee

Institution: Mississippi State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2470833895

FWCI: 4.536

Cites: 53

Cited by: 24

Related to: 10