Work

How Angry Customer Complaints Influence Salesperson Commitment to Service Quality

Year: 2016

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.1080/10696679.2016.1170521

Authors: Kungpo Tao, Kiran Karande, Aaron D. Arndt

Institutions: Elizabeth City State University, Old Dominion University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2471996598

FWCI: 4.536

Cites: 74

Cited by: 27

Related to: 10