Work

How Consumers Predict Service Quality: What do they Expect?

Year: 1994

Type: book-chapter

Source: Sage eBooks

DOI: 10.4135/9781452229102.n5

Author: Valerie S. Folkes

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2477086844

FWCI: 7.346

Cites:

Cited by: 44

Related to: 10