Work

Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model

Year: 2015

Type: book-chapter

Source: Research in occupational stress and well being

DOI: 10.1108/s1479-355520150000013002

Authors: Jaclyn Koopmann, Mo Wang, Yihao Liu, Yifan Song

Institution: University of Florida

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2480417124

FWCI: 36.42

Cites: 155

Cited by: 128

Related to: 10