Work

Elderly and Internet Banking: An Application of UTAUT2

Year: 2015

Type: article

Abstract: The present study aims to explain Internet banking use by the elderly, applying the UTAUT2 approach (extension of Unified Theory of Acceptance and Use of Technology in the consumer context). A sample of 415 individuals over 55 years old has been analyzed. WarpPLS 3.0 was used for the measurement models analysis and the structural model analysis. The results show that the elderly’s people’s to accept Internet banking was significantly impacted by habit, performance expectancy, price value and effort expectancy, in this order of influence of strength. The actual behavior was influenced by behavior intention and habit. However, social influence, facilitating conditions and hedonic motivation did not play a salient role in affecting the actual adoption behavior of Internet banking. Gender was proposed as a moderator variable but the results did not support this role.

Source: LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Científicas)

Authors: Jorge Arenas-Gaitán, Begoña Peral Peral, María Ángeles Ramón-Jerónimo

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2487998501

FWCI: 12.26

Cites: 72

Cited by: 211

Related to: 10