Work

Kundenbindung durch E-Customer Relationship Management

Year: 2003

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-322-99464-6_16

Author: Bernd W. Wirtz

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2488367141

FWCI: 1.895

Cites: 15

Cited by: 21

Related to: 10