Work

Service Quality: Insights and Managerial Implications from the Frontier

Year: 1994

Type: book-chapter

Source: Sage eBooks

DOI: 10.4135/9781452229102.n1

Authors: Roland T. Rust, Richard L. Oliver

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2489852417

FWCI: 24.97

Cites:

Cited by: 1,538

Related to: 10