Work

Service failure and recovery: impact, attributes and process

Year: 1995

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(95)04012-9

Author: Robert Johnston

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2496881573

FWCI: 10.18

Cites: 26

Cited by: 127

Related to: 10