Work

Decision-Making Approach to Selecting Optimal Platform of Service Variants

Year: 2016

Type: article

Abstract: Nowadays, it is anticipated that service sector companies will be inspired to follow mass customization trends of industrial sector. However, services are more abstract than products and therefore concepts for mass customization in manufacturing domain cannot be transformed without a methodical change. This paper is focused on the development of a methodological framework to support decisions in a selection of optimal platform of service variants when compatibility problems between service options occurred. The approach is based on mutual relations between waste and constrained design space entropy. For this purpose, software for quantification of constrained and waste design space is developed. Practicability of the methodology is presented on a realistic case.

Source: Mathematical Problems in Engineering

DOI: 10.1155/2016/9840679

Authors: Vladimir Modrak, Slavomir Bednar, Pavol Semanco

Institution: Technical University of Košice

Language: English

Topic: Product Development and Customization

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: hybrid

Estimated APC paid: $2,550