Work

A critical review of research on customer experience management

Year: 2016

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-04-2015-0192

Authors: Johye Hwang, Soobin Seo

Institutions: Kyung Hee University, The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2514747792

FWCI: 27.22

Cites: 105

Cited by: 219

Related to: 10