Work

Customer Responses to Switching Costs: A Meta-Analytic Investigation of the Moderating Influence of Culture

Year: 2016

Type: article

Study designs: Systematic Review, Meta-Analysis

Source: Journal of International Marketing

DOI: 10.1509/jim.15.0139

Authors: Doreén Pick, Martin Eisend

Institutions: Merseburg University of Applied Sciences, European University Viadrina

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2515650640

FWCI: 11.02

Cites: 77

Cited by: 54

Related to: 10