Work

Learning in emotional labour and emotion work

Year: 2010

Type: book

Abstract: The chapter argues for the importance of understanding worker agency in emotional labour. It presents data from a life history study in order to explore the ways in which workers experience and negotiate expectations of emotional compliance and surveillance, and argues that class and gender intersect not only with one another but are inflected through individuals' indentity and life stage.

Source: Stirling Online Research Repository (University of Stirling)

Authors: John K. Field, Irene Malcolm

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Gender equality, Decent work and economic growth, Reduced inequalities

Open Access status: green

OpenAlex ID: W2520997189

FWCI: 0.321

Cites: 11

Cited by: 3

Related to: 10