Work

Customer perception mapping analysis of Indonesian e-commerce marketplace sites based on attributes usability, site design, information quality, trust, and empathy (Case study of Tokopedia, Bukalapak, Elevenia, Qoo10, and Rakuten)

Year: 2016

Type: conference-paper

Study design: Observational Study

Source: International Conference on Cyber and IT Service Management (CITSM)

DOI: 10.1109/citsm.2016.7577580

Authors: Natasha Adellia, Adhi Prasetio

Institution: Telkom University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2525857787

FWCI: 1.977

Cites: 10

Cited by: 9

Related to: 10