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Improving consumer commitment through the integration of self-service technologies: A transcendent consumer experience perspective

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2016.09.004

Authors: Wei Wei, Edwin Torres, Nan Hua

Institution: University of Central Florida

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2528077024

FWCI: 11.02

Cites: 78

Cited by: 82

Related to: 10