Work

The authentic service employee: Service employees' language use for authentic service experiences

Year: 2016

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2016.04.182

Authors: Johannes Marcelus Kraak, Jonas Holmqvist

Institution: Kedge Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2533066985

FWCI: 11.66

Cites: 55

Cited by: 59

Related to: 10