Work

Service quality explains why people use freemium services but not if they go premium: An empirical study in free-to-play games

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Information Management

DOI: 10.1016/j.ijinfomgt.2016.09.004

Authors: Juho Hamari, Nicolai Hanner, Jonna Koivisto

Institutions: Tampere University, University of Tampere, Technische Universität Berlin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: University of Pittsburgh, Tekes

OpenAlex ID: W2547323929

FWCI: 34.34

Cites: 100

Cited by: 177

Related to: 10