Evaluasi Kinerja Perawat Pelaksana Rumah Sakit M.h. Thamrin Salemba Dengan Pendekatan Personal Balance Scorecard Tahun 2010
Year: 2011
Type: article
Study design: Observational Study
Abstract: Background: In the last decade there has been a dramatic shift in the human resource management.Personal Balance Scorecard (PBS) is a new concept with the approach "from the inside out" that uses the individual employee as a starting point.objectives: To obtain information about the performance of nurses in M.H. Thamrin Salemba Hospital based approach to the PBS, also to analyze PBS as performance appraisal instrument.Methods: The study was conducted in November 2010 to January 2011 using an instrument Scorecard Personal Balance (PBS).Analyses were conducted with quantitative and qualitative approaches.Sample of quantitative research is the entire population of nurses in the inpatient adult MH Thamrin Salemba Hospital.Survey instruments used for quantitative research are containing questions about the performance of nurses from the perspective of PBS.The qualitative research, conducted in-depth interviews of nurses who meet certain criteria.Performance measurement results with PBS and then compared with the desired target and then analyzed descriptively.Results: This study found that the performance is good enough in the financial perspective, but still lack of nurses performance on the customer perspective, there are some sectors which need to be improved in the internal business perspective, also learning and development perspective, and there is a unit of work teams with performance score less well than other units, that unit is Burns Unit.Conclusion: From the analysis it concluded that PBS in its role to measuring the performance of nurses also can translate the vision, mission and strategic goals of the nurses into performance indicator and strategic planning.It also obtained from this study that the result of performance measurement using PBS was in conformity with the situation on the field and not deviate with BSC of M.H. Thamrin Salemba Hospital.It suggests that the concept of the PBS can be further developed and used mainly on an ongoing basis.
Author: Ridwan Kwang
Language: Indonesian
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2550971717