Year: 2016
Type: article
Abstract: For effective crisis management and communication, a decision maker has to understand the causes and nature of a crisis and how it influences stakeholder perceptions. Identifying an organization's vulnerabilities is essential for crisis prevention but practitioners often lack the ability to define crisis scenarios, especially the worst-case ones. A crisis typology is a structured approach to analyze crisis situations and to introduce measures for crisis prevention and containment. This paper aims to review recent literature on crisis classifications and to discuss their application. Because a single typology cannot capture the complexity and the interdisciplinary nature of a crisis, four relevant typologies from different disciplines are compared. Their combined application in an interdisciplinary framework is suggested. The paper discusses the need for typologies that reflect the cultural and contextual dimensions. Conclusions concerning the limitations and directions for further research are drawn.
Source: Central European Business Review
DOI: 10.18267/j.cebr.156
Author: Albena Björck
Institution: ZHAW Zurich University of Applied Sciences
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2551032686