Work

Building loyalty in e-commerce

Year: 2016

Type: article

Study design: Observational Study

Source: Data Technologies and Applications

DOI: 10.1108/prog-04-2016-0040

Authors: Lin Xiao, Zixiu Guo, John D’Ambra, Bin Fu

Institutions: Nanjing University of Aeronautics and Astronautics, UNSW Sydney, Chungnam National University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Nanjing University, Fundamental Research Funds for the Central Universities

OpenAlex ID: W2551741981

FWCI: 3.888

Cites: 117

Cited by: 26

Related to: 10