Work

Service failure and problems: Internal marketing solutions for facing the future

Year: 2016

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2016.08.007

Authors: Justin Paul, Sunil Sahadev

Institutions: Université de Versailles Saint-Quentin-en-Yvelines, University of Puerto Rico System, University of Salford

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2551809384

FWCI: 1.944

Cites: 66

Cited by: 35

Related to: 10