Validation of Business Process Models Using Swimlane Diagrams
Year: 2014
Type: article
Abstract: Swimlane diagrams are regarded to be an important tool when validating business rules and procedures with stake-holders because they are believed to convey information about business process models effectively and efficiently. However, the literature lacks empirical support for such an assumption; the literature is void of studies evaluating the efficacy of swimlane diagrams. We conducted two studies that required students to examine swimlane and non-swimlane diagrams of the same business process. Based on 142 and 131 responses, respectively, for the two studies, we found that the non-swimlane diagrams are more effective overall in conveying information to stakeholders, but that swimlane diagrams are more efficient in conveying information to stakeholders, especially when they include important visual clues and handshake activities.
Authors: Anand Jeyaraj, Vicki L. Sauter
Institutions: Wright State University, University of Missouri–St. Louis
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2552091610