Work

Emotional Convergence in Service Relationships

Year: 2016

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670516675405

Authors: Alex R. Zablah, Nancy J. Sirianni, Daniel Korschun, Dwayne D. Gremler, Sharon E. Beatty

Institutions: University of Tennessee at Knoxville, University of Alabama, Drexel University, Bowling Green State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Florida State University, Oklahoma State University, University of Florida

OpenAlex ID: W2553944569

FWCI: 9.72

Cites: 88

Cited by: 57

Related to: 10