Work

The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-04-2015-0044

Authors: Arun Kumar Tarofder, Seyed Rajab Nikhashemi, S.M. Ferdous Azam, Prashantini Selvantharan, Ahasanul Haque

Institutions: Management and Science University, Sunway University, Multimedia University, International Islamic University Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2556877890

FWCI: 7.128

Cites: 67

Cited by: 60

Related to: 10