Work

Online Relationship Quality: Testing an Integrative and Comprehensive Model in the Banking Industry

Year: 2016

Type: article

Study design: Observational Study

Source: Journal of Relationship Marketing

DOI: 10.1080/15332667.2016.1242400

Authors: Isabelle Brun, Lova Rajaobelina, Line Ricard

Institutions: Université de Moncton, Université du Québec à Montréal

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Social Sciences and Humanities Research Council of Canada

OpenAlex ID: W2558099509

FWCI: 4.536

Cites: 100

Cited by: 25

Related to: 10