Work

Modeling Industrial Buyer Complaints: Implications for Satisfying and Saving Customers

Year: 1997

Type: article

Source: The Journal of Marketing Theory and Practice

DOI: 10.1080/10696679.1997.11501776

Authors: Scott W. Hansen, Thomas L. Powers, John E. Swan

Institutions: Fort Hays State University, University of Alabama at Birmingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2561376341

FWCI: 1.576

Cites: 34

Cited by: 31

Related to: 10