Work

A novel framework for customer complaint management

Year: 2016

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2016.1272592

Authors: Yu-Hsiang Hsiao, Li-Fei Chen, Yoon Leng Choy, Chao-Ton Su

Institutions: National Taipei University, Fu Jen Catholic University, National Tsing Hua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Ministry of Science and Technology, Taiwan

Award: A Customer-Driven Service Quality Evaluation Model and Its Strategies

OpenAlex ID: W2563787152

FWCI: 5.184

Cites: 65

Cited by: 42

Related to: 10