Work

Do product returns hurt relational outcomes? some evidence from online retailing

Year: 2016

Type: article

Source: Electronic Markets

DOI: 10.1007/s12525-016-0240-3

Authors: Gianfranco Walsh, Daniel Brylla

Institution: Friedrich Schiller University Jena

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2564081391

FWCI: 3.24

Cites: 78

Cited by: 24

Related to: 10