Work

Customer service-focused HRM systems and firm performance: evidence from the service industry in Taiwan

Year: 2016

Type: article

Source: The International Journal of Human Resource Management

DOI: 10.1080/09585192.2016.1256904

Authors: Minston Chao, Chih-Ting Shih

Institutions: Chang Gung University, National Pingtung University

Language: English

Topic: Human Resource and Talent Management

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2564600101

FWCI: 3.24

Cites: 83

Cited by: 27

Related to: 10