Work

Reinforcing customer loyalty through service employees’ competence and benevolence

Year: 2016

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2016.1272595

Author: Nha Nguyen

Institution: Université de Moncton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2565375656

FWCI: 3.888

Cites: 101

Cited by: 21

Related to: 10