Work

The “Terminal” Effects of Service Failure on Airlines: Examining Service Recovery with Justice Theory

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Travel Research

DOI: 10.1177/0047287516684979

Authors: Steven J. Migacz, Suiwen (Sharon) Zou, James F. Petrick

Institution: Texas A&M University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2571661632

FWCI: 29.11

Cites: 81

Cited by: 198

Related to: 10